Questions

Questions about staying at Hampton House

The things guests ask before they book, answered short.

Something else? Ask Melissa at Melissa Mitchell Property.

07 4863 1575
Is the pool fenced and private?

Yes. The pool is private to your group and fully fenced, with a covered deck, an open deck and lawn around it.

How close is the beach, and can you swim there?

The beach is just across the road, and most guests swim in the private pool, which is yours all year. Like the rest of tropical Queensland, the sea has a stinger season from November to May, so the beach here is best for walks, beachcombing and the low-tide flats.

What is the cancellation policy?

If you cancel 7 or more days before arrival, 50% of what you have paid is refunded. If you cancel within 7 days of arrival, there is no refund. Full terms are shown on the booking page before you pay.

How much is the deposit, and when is the balance due?

A 50% deposit is paid when you book, and the balance is due 7 days before arrival. Full terms are shown on the booking page before you pay.

Is there a bond?

Yes, as a card hold rather than a payment. A pre-authorisation of AUD $500 is held on your card 1 day before arrival and released 3 days after departure.

What's included?

Linen and towels, Wi-Fi, air conditioning throughout, a full kitchen with a dishwasher and a Nespresso machine, a washer and dryer, a BBQ, two TVs, and off-street parking with a covered garage.

Are pets allowed?

No, Hampton House is not able to take pets.

Can we have a party or event?

No. Parties and events are not permitted, and quiet hours are 10pm to 7am.

What time is check-in and check-out?

Your check-in and check-out times are confirmed by Melissa Mitchell Property with your booking. Full terms are shown on the booking page before you pay.

How many people does the house sleep?

Hampton House takes up to 8 guests, set by the property manager, with 4 bedrooms and 3 bathrooms.

How many bedrooms are there?

There are 4: three upstairs, plus a downstairs retreat that is made up as a bedroom on request (ask when you book). The main bedroom has a walk-in robe and opens onto a covered balcony.

How do I book?

Choose your dates and guests on this site and press "Check availability". You'll go to the secure booking page run by Melissa Mitchell Property, the property manager, with your stay already filled in. You see the price and the terms there before you pay anything.

Is the booking calendar shared with Airbnb?

Yes. Melissa Mitchell Property's booking system shares its calendar with the house's Airbnb listing, so the dates you see are the dates that are free.

Who looks after the house?

Melissa Mitchell Property manages the house, takes the bookings and looks after guests. You can call them on 07 4863 1575.

Is it suitable for work crews and business stays?

Yes. 3 bathrooms, Wi-Fi, a desk, a full laundry and a proper kitchen make it an easy base for a crew or a team on a midweek job. Mackay city is about 19 km, around 25 minutes by car away.

How far is it to Mackay and the airport?

Hampton House is about 19 km, around 25 minutes by car from Mackay city centre, and about 21 km, around 30 minutes by car from Mackay Airport.

Is Cape Hillsborough an easy day trip?

Yes, it is about 62 km, around 1 hour by car. Go early for sunrise, when the kangaroos come down onto the beach.

What is there to do at Shoal Point at low tide?

At low tide the sand flats at Shoal Point stretch out for kilometres. Walk them early, watch the soldier crabs, and look out to Green Island offshore. Bring a camera.

Is there air conditioning?

Yes, there is air conditioning throughout.

Is there Wi-Fi?

Yes, there is Wi-Fi, and a desk for anyone who needs to work.

Is there parking?

Yes. There is off-street parking and a covered garage.

When is the best time of year to stay at Shoal Point?

Any time of year suits a house with its own pool. May to October is the dry season, with mild, dry days for long walks on the flats and day trips. November to April is warmer and greener, and the pool comes into its own.

What are the house rules?

No parties or events. Please keep noise down between 10pm and 7am. No smoking or vaping inside. Only the guests on the booking may stay. No pets. Guests are responsible for damage beyond fair wear and tear, missing items, lost keys or remotes, and excessive cleaning.

Check availability

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Children or infants?

Choose dates

Up to 8 guests, babies included.

Dates
Adults13 and over
2
Children2 to 12
0
InfantsUnder 2
0

2 guests

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Price shown on the next step, including all fees. Bookings are handled securely by Melissa Mitchell Property, who manage the house.